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Commentaries |
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Credit Card Commentaries |
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AOL Platinum Visa® Card
Issued by Bank One |
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| Total Posts: 46 |
Average Rating:
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Category: Reward - Internet |
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Showing 1 - 10 of a total of 46 Commentaries |
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1-10 | 11-20 | 21-30 | 31-40 | 41-46 |
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| "poor service" |
| this card company has a bad attitude towards its customers when you call they really do not try to do their job when i tried to use aol points they would say ok but points were never applied to aol account i closed the account after 3 30 min. phone calls |
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| Most attractive feature: there are none |
| Least attractive feature: did not apply points earned raise rate for no reason to 27 percent |
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| Posted by: don |
| Date: 10/17/2006 |
Recommend?  |
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This person does not recommend this card.
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| "Multiple problems with AOL VISA Rewards points program." |
| I have had a very similar experience to MJ's posting in May 2006. AOL has been extremely slow at applying redeemend points, and since July, twice they rejected my points, until after the program ended, so the points were rendered useless. Neither the Chase reps nor AOL reps can provide any answers. I smell a rat, and hope this might end up a CLASS ACTION LAW SUIT AGAINST AOL. |
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| Most attractive feature: Supposedly able to used AOL visa Reward Points for AOL services |
| Least attractive feature: Disorganized/ deceitful redemption of points |
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| Posted by: RAJF |
| Date: 9/5/2006 |
| Recommend? |
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This person does not recommend this card.
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| "Points not credited and AOL Rep lying." |
| Signed up for AOL Visa card to get free service. Points taking up to 3 months to be credited to my acount. Changed to High Speed and was promised and told by rep that my points would still be credited for the High Speed service. This was a lie. Over 1900 points were lost. |
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| Most attractive feature: Points used for free AOL. |
| Least attractive feature: AOL representative lying. |
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| Posted by: Grace |
| Date: 9/2/2006 |
| Recommend? |
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This person does not recommend this card.
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| "Earned Credit Can't be used" |
| I earned $500 worth of credits that are useless because AOL service is now free. I feel ripped off because I used the card to build the credits which are now worthless. AOL should refund the money. |
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| Most attractive feature: low rate |
| Least attractive feature: points earned are wothless |
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| Posted by: T |
| Date: 8/3/2006 |
| Recommend? |
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This person does not recommend this card.
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| "Have points but can't redeem" |
| I no longer use aol as my internet provider, but have points that are going to expire since the program is ending for the aol rewards program. I wanted to use the points for a friend who has an aol account but this can't be done according to customer service. I will probably be cancelling this account and using Discover since their rewards program is very easy and straight forward. |
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| Most attractive feature: telephone bill pay |
| Least attractive feature: points can't be redeemed for an aol account |
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| Posted by: KJ |
| Date: 7/21/2006 |
| Recommend? |
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This person does not recommend this card.
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| "Discontinuing Reward Points for AOL Service" |
| With my May 2006 statement, I received a notice that the AOL Rewards point program was going to be discontinued, and all points needed to be redeemed immediately. That day, I called and redeemed my points for my AOL service, $75.00 worth. The next statement I received (June), the amount had NOT been credited, and I was still being charged $14.95 for my AOL service. I called Chase customer service, and they explained (VERY politely & courteously , I'll give them that), that I would not see them be redeemed until July. With the program being closed effective August 28th, and any points NOT used after that date, DISAPPEARING -- that means I will have lost $60.00 of my hard-earned points. With only 2 months notice, before they take away all points, how are people supposed to use them up when it can only be used on AOL service fees? That is just CRAP. I will be cancelling my card when this fiasco is over with. If and WHEN I ever see the points redeemed on my bill that is, which I doubt will happen. |
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| Most attractive feature: NONE |
| Least attractive feature: CAN'T REDEEM POINTS |
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| Posted by: MJ |
| Date: 6/27/2006 |
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This person does not recommend this card.
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| "Leaving this card, too" |
I got this card many years ago at 12.5 % ... they quietly raised the interest rate on me to 15.9 percent ... That's upsetting in and of itself.
Then, when I tried to redeem my 48,800 reward credits, they blocked it in bureaucratic mumbo jumbo that they can't figure out ... so, why do I have rewrad credits that I can't redeem for anything?
Which means, why am I keeping this card?
Ray Chicago |
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| Most attractive feature: None |
| Least attractive feature: Increased interest rates and reward benefits don't work |
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| Posted by: Ray |
| Date: 3/21/2006 |
| Recommend? |
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This person does not recommend this card.
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| "AOL Visa now owned by Chase" |
| Rude customer service combines with unexplained interest increases. |
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| Most attractive feature: None |
| Least attractive feature: Unpredicatble and unable to explain interest rate increases |
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| Posted by: Chardy |
| Date: 2/27/2006 |
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This person does not recommend this card.
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| "Watch that interest rate!!" |
I've had this card for several years, enticed by the free AOL. At first, it was great - high credit limit and I did indeed get several months of AOL for free. But when I switched to broadband, I couldn't redeem my points. Then, about 4-5 months ago, my balance approached but never exceeded the max. (I had used it for tuition at school.) I got a small, black and white flyer that looked much like the tons of junk mail I get. I did take a glance at it and realized what it was. Then I read it in more detail. It informed me that my rates were going to be increased to about 17% from 9.9%. Since I have NEVER been late and NEVER exceeded my limit, I called Customer Service to ask why. The person was very rude, with an attitude like, "how dare you even ask?!" She told me they didn't like my debt-to equity ratio (even though I own my own home, have over $100K of equity in my house, have savings, and a mid-700s credit score). I explained that my D-to-E had actually IMPROVED over the past couple of years, as I had paid off several cards, closed the accounts, bought a house, and had money in the bank. She haughtily informed me that they can raise my rates anytime they choose for whatever reason they choose. I hung up and wrote Bank One. I outlined in detail what I had told the CU rep, and I was told essentially, "well, maybe you did, run a more recent credit report for us". (I question how recent their report was if they wanted ME to run it FOR THEM.) I wrote back and said that I could not accept their new interest rate terms. I paid off a large balance in 3 months and closed my account.
The moral of the story is...just about any credit card CAN jack your rates with minimal, quiet (junk mail-type flyer) notice and they WILL if they can get away with it. READ EVERYTHING they send you, even if it looks like a marketing thing. Stand up for yourself IN WRITING using CERTIFIED MAIL, return receipt. WATCH YOUR INTEREST RATE CAREFULLY! Don't let them rip you off! |
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| Most attractive feature: Free AOL Service (at one time) |
| Least attractive feature: Sudden increases in interest rate and rude customer service |
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| Posted by: Barney |
| Date: 8/8/2004 |
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This person does not recommend this card.
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| "Card benefits" |
| I agree that redeeming points is enough to send anyone to Discover. You can call and redeem points but try and get account credited for redeemed points! TO much trouble and work - I'll use current points and go elsewhere! |
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| Most attractive feature: Free AOL if you can get it! |
| Least attractive feature: Trying to redeem points |
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| Posted by: Joanne |
| Date: 6/29/2004 |
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This person does not recommend this card.
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Showing 1 - 10 of a total of 46 Commentaries
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1-10 | 11-20 | 21-30 | 31-40 | 41-46
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