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American Express® Gold Senior Member Card
Issued by American Express
top rated card

Total Posts: 3 Average Rating: 4.67 Category: Charge
 
 
 
Showing 1 - 3 of a total of 3 Commentaries
 
1-3
 
"Removal of Charges"
I have had several experience with obtaining credit for incorrect charges and charges for which merchant had been slow/reluctant to issue credit. I have never had to make more than one call to the AMEX Customer Service to get a disputed charge resolved. Time on the phone has never exceeded 5 minutes.

The Rewards Program has not justified the extra annual fee.
 
Most attractive feature: Easy to obtain credit for returned merchandise or improper charges
Least attractive feature: Rewards Program
 
Overall:
Benefits:
Service:
 
Posted by: Ray
Date: 3/8/2002
Recommend?
This person does recommend this card.
 
 
 
"good card, bad support but nice perks"
I have used this card now for 6 months. I am happy for the most part. I had to call once, regarding what I thought was a mistake on my statement, and the girl I spoke to was rude to me. This was only one instance however, and otherwise I have had no problems with the card and my husband and I like the travel insurace on it as we go overseas often. I would recommend this card.
 
Most attractive feature: travel insurance
Least attractive feature: phone support
 
Overall:
Benefits:
Service:
 
Posted by: Cheryl
Date: 7/28/2001
Recommend?
This person does recommend this card.
 
 
 
"Rewards forfieted for "late' payment"
Very disappointed that my rewards points were canceled for a so called late payment. One item on my September statement was in dispute. I was told to deduct it from my payment and AMEX wouldcheck it out. It took over one month and the dispute was justified in my favor. However, my payment that was sent early as I always do, was not posted until late October thus causing a computer generated notice to be sent to me stating that it would cost me $15 to get my rewards back! I called customer service and the points were restored to me at no cost. The point is that in this day and age of computers one would think some accomodation could be made for this type of situation so a good customer does not get irritated. I have been a user since 1963 and have NEVER been late with a payment! I'll also bet my check was deposited the day it arrived.
 
Most attractive feature: Rewards that have never been canceled such as VISA
Least attractive feature: None
 
Overall:
Benefits:
Service:
 
Posted by: Ken
Date: 12/18/2000
Recommend?
This person does recommend this card.
 
 
 
 
Showing 1 - 3 of a total of 3 Commentaries
1-3