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Commentaries |
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Credit Card Commentaries |
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American Express® Platinum Card
Issued by American Express |
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| Total Posts: 70 |
Average Rating:
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Category: Charge |
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Showing 1 - 10 of a total of 70 Commentaries |
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1-10 | 11-20 | 21-30 | 31-40 | 41-50 | 51-60 | 61-70 |
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| "Card cancelled/Issue new one without notice." |
August is a busy months for moms and we make a lot of purchases for our children and the new school year. I was attempting to make a purchase and my platinum, no limit card was declined. I called customer service got the automated voice, went through it's questions and was told that the charge would go through and that I could hang up. But, as I was calling, I also accessed my online account and saw that my account number had been changed. So instead of hanging up I asked to speak to a representative whom I asked about the new account number. I was told in a snotty manner MA'AM FRAUD PROTECTION noticed a change in your spending pattern so they cancelled your card and issued you new one. Which they were going to send to my home address. As someone who frequently travels and used AMEX as my primary credit card, I was grateful that I was not travelling today. Imagine dealing with rental cars, hotels, and purchases without a credit card. Yes, I can go to the ATM but there are daily limits. Also, this is a real inconvienence because I have many accounts direct billed to AMEX. The customer service rep says that if they are recuuring accounts from reputable vendors charge will be honored for sixty days. From past experience, that is not the case. Also, in order to change the billing for those accounts, I have to contact or visit each of the vendors and jump through the hoops they demand to change the billing information. This is a huge annoyance. Also, I did not even get a phone call telling me about this. They told me I would get a email but I have not recieved that email. I did get an email about 6 hours after the computer told me the purchase I called about would go through and that I did not need to speak to some one asking me about that charge.
I don't consider this to be platinum level customer serivce. I think that should have contact me by phone to ask about any suspicious charges BEFORE cancelling my card.
Imagine being at an expensive business dinner and having your card declined.
By the way the out of habit spending totalled under $1000 dollars. I think they could have called before cancelling my card. |
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| Most attractive feature: Travel benefits. |
| Least attractive feature: Customer Service. Fraud Protection. |
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| Posted by: Annoyed Mom |
| Date: 8/16/2011 |
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This person does recommend this card.
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| "Cnacelled American Express card -unfair reason" |
| Our address is the same in the next city- it says Lane or Dive to differentiate dthe streets. We receive thfeir mail and they receive ours. This has been a problem for years. We have called the post office, ups, fed-ex etc. and our mail still gets misxed up. I was late by 30 days and have been a customer since 1983 and they cancelled my card. I sent them papers from all the sources documenting lthis and they did not reinstate my card.Oh just tell you how much I used it, I lost 300,000 points- everyone said I talked to Oh I'm sorry I can't help you. So very disappointing! |
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| Most attractive feature: I'm so disappointed I am haveing a hard time finding one. |
| Least attractive feature: Can not get to a manger when you need one, you will be put on hold for ever. |
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| Posted by: Annie |
| Date: 10/12/2010 |
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This person does not recommend this card.
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| "Best card out there!" |
I've been an AmEx Platinum holder for almost 10 years, and I still think it's the best card available.
The customer service is beyond reproach. And in 9.5 years, AmEx customer service has never let me down. Last Friday, I noticed that the magnetic stripe on my card was worn out. At 4:00 p.m., I called customer service to ask for a replacement. At 9:30 the next morning (Saturday), my new card arrived at my front door. Now that's service!
The travel benefits are outstanding: Lounge access for Continental, Delta, and American (easily worth more than $1000/year); Hertz Gold and National Executive Club; Buy-one-get-one tickets for international business and first-class tickets; Fine Hotels and Resorts program (giving you great rates, free perks, upgrades, and more); and the list truly goes on and on...
In addition to the travel benefits, I enjoy the security of knowing that my purchases are covered for theft, damage, and even loss during the first 90 days of making a purchase. One I dropped an expensive watch that was only 2 months old. In doing so, I scratched the case and bent the crown. Purchase protection told me to mail the watch to the manufacturer for repair and to send them a copy of the bill – easy as that. Last year alone, I went through two iPhones in less than a month. The first one was shattered by my 1-year-old nephew. The second, I lost on a trip to London. Both times, AmEx refunded my purchase price, and I was able to buy a new phone immediately. You just can't get service like that with other card providers.
If you're worried about fraudulent charges or card security, then this card is for you. Don't recognize a charge? Call them (or flag it online), and they'll immediately take it off your bill until the resolve the issue. And if someone does get hold of your card, they'll quickly cancel it, get you a new one, and help you get on with your life.
American Express Platinum costs more than other cards, but it's worth every single penny. If you like great perks, dedicated customer service, and the security provided by the ultimate card provider, then the American Express Platinum is for you. I’m really just glossing over the many benefits that the card provides, so you should definitely spend some time on their site understanding just what they can do for you. I recommend the card to everyone I run into. Four friends and two family members have gotten one and love it as much as I do mine.
BB |
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| Most attractive feature: Travel benefits, lounge access, purchase protection, and customer service. |
| Least attractive feature: If I had to pick one, I guess it'd be the annual fee. But it's worth every penny! |
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| Posted by: scrateef |
| Date: 7/12/2010 |
| Recommend? |
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This person does recommend this card.
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| "Poor customer serivce. Card itself is ok" |
| I got the platinum card on the recommendation of a friend. I wanted mostly to have access to lounges at airports and event venues. When I signed up online, I did so with the understanding of receiving a 30,000 points bonus after spending a certain amount on the card. I was also told that I could cancel the card at anytime if I was not satisfied and would receive a pro-rated refund, so I gave it a try. After I spent the requirement dollar amount on the card , i saw that the points were never posted to my account. When I called to inquire I was told that that the 30,000 point promotion never existed! The case was sent to investigation. I received a letter that said they would award the points in 6 weeks. I waited--still no points. Again they tell me they will not give me the points. After multiple phone calls and hours of my valuable time, they finally award the points, but with the attitude that they were being generous with me. I was so fed up, I wanted to cancel my card and get the pro-rated refund. But of course, now they tell me that I only had 90 days for a refund and now I'm not eligible for a pro-rated refund. I guess the benefits of the card are ok, but dealing with their lack of customer service is not worth. I will not get this card again. |
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| Most attractive feature: Allows access to exclusive lounges at event venues and airports, pre-sale of tickets |
| Least attractive feature: Poor customer service |
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| Posted by: UnhappyCustomer |
| Date: 5/24/2010 |
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This person does not recommend this card.
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| "This is, by far, my favorite Card!" |
| Great access to travel ammenities, airport lounges, and hotel room upgrades. Reward points never expire and have a wide array of uses. Client service reps and travel consultants have always been engaging, courteous, and extremely helpful. I have many cards available, but this is by far my favorite! |
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| Most attractive feature: World-wide recognition and acceptance |
| Least attractive feature: None. |
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| Posted by: GeD |
| Date: 4/15/2010 |
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This person does recommend this card.
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| "horrible amex services" |
| i have the american express card since 3yrs. they suddenly cancelled my card when i was travelling and when i called them, they ggive vague excuses. the customer service department is horrible.they make u feel like they are doing u charity when actually they are making huge profits. plss NEVERRRRRRRR get into the amex fraud. initially they will be sweet and honey but they will back stab you. |
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| Most attractive feature: nothing is good. |
| Least attractive feature: customer service is horrible. they do not solve the problems--only aggravate them |
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| Posted by: radhika |
| Date: 5/11/2009 |
| Recommend? |
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This person does not recommend this card.
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| "American Express Platinum Charge Card" |
| The American Express Platinum Charge Card has delivered everything as advertised and more. I recently travelled to China, Hong Kong, etc. with a friend and business associate, who has the same card, and, calling customer service from my hotel room back to Canada to ask a question was handled with aplomb, great courtesy and concisely. This particular card has delivered more than what is expected from the ever helpful concierge service, wide array of insurance coverages, including the purchase protection plan, extended warranties on items purchased with the card, membership points, to exclusive airport lounges to enjoy. With a wide range of other cards to use, this card has quickly become a favoured one. Having friends and family members with the Platinum charge card for a lengthy period of time, their opinions and experiences have all consistently been the same, that it is a great charge card to carry. With respect to the annual membership fee, this is an acceptable rate with all the encompassing features available on this card. With respect to the American Express fraud protection, a personal experience is a convincing fact that it works. |
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| Most attractive feature: Benefits in travel, concierge service, insurance and customer service are all excellent. |
| Least attractive feature: Some establishments do not accept the American Express Card. |
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| Posted by: Winston |
| Date: 3/3/2009 |
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This person does recommend this card.
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| "If you care about fraud, this is the card for you" |
| Generally speaking, the Platinum card is only useful if you travel a great deal or require the conceirge service. However, where they really excel is in their ability to stop fraud in it's tracks. Twice - once for me, once for my husband - we have had fraudulent charges made on our cards and both times Amex called immediately and alerted us. With no hassle, they eliminated the charges - no paperwork to fill out, no need to justify the other charges made - and overnighted us new cards. Remarkably, I had a receipt stolen from a cash register in a store at the World Trade Center in Manhattan; the thief went to Brooklyn and made three purchases at Rite Aid. Amex immediately knew that the purchases weren't mine. Ditto with international travel. I have never had my card declined overseas but a fraudulent overseas charge was flagged immediately. You may not need help having 1200 thread count sheets delivered to the Amazon by tomorrow morning, but you should want this kind of help when protecting our credit record. |
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| Most attractive feature: Fraud protection |
| Least attractive feature: None |
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| Posted by: Emily |
| Date: 1/18/2008 |
| Recommend? |
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This person does recommend this card.
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| "Excellent card with excellent benefits" |
For a fee of $395, one gets an abundance of services. Concierge, great customer service, dining/travel benefits etc...
It's well worth getting this card if one takes advantage of the plethora of services available. This is a "charge" card, so having financial responsibility is paramount, seeing as how the bill will have to be paid in full at the end of the month (extended payment options are available, however, the APR is quite high). |
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| Most attractive feature: Fast card replacement service...an abundance of perks |
| Least attractive feature: Modification of card terms...no more 2x everyday points or best value guarantee |
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| Posted by: Chiko |
| Date: 10/4/2006 |
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This person does recommend this card.
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| "Global travel made simple" |
| I was upgraded from Gold to Platinum just 3 months ago, and noticed the difference in service immediately. My wife & I just returned from vacationing in Dublin, Ireland. I used my American Express Platinum Card from start to finish and savored the first-class treatment throughout. From the time I booked it on the Amex Travel website to contacting the concierge service, I was treated with the upmost respect and professionalism. My personal travel assistant arranged dinner reservations at Taylor's Irish Nights (traditional Irish food & dance show)and reconfirmed via e-mail and telephone. We relaxed while waiting for our flight in USAirways Presidential Club with free alcoholic beverages and snacks. The trademark "Platinum Card" is not just a marketing gimmick, whenever I use it; people notice! (quite a status symbol) The Departures magazine just arrived in the mail. Very exclusive ideals and refined tastes for the discerning connoisseur. If you qualify for this card, it's well worth the annual premium. |
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| Most attractive feature: Outstanding Customer & Concierge Service |
| Least attractive feature: None |
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| Posted by: techcybernaut |
| Date: 4/28/2006 |
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This person does recommend this card.
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Showing 1 - 10 of a total of 70 Commentaries
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1-10 | 11-20 | 21-30 | 31-40 | 41-50 | 51-60 | 61-70
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