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BP Gas Card
Issued by Citibank |
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| Total Posts: 5 |
Average Rating:
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Category: Gas Card |
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Showing 1 - 5 of a total of 5 Commentaries |
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1-5 |
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| "BP Fleet Card - Late Scheme" |
BP FleetCard – Account Notes
10/25/10 sw Taylor, see email notes of 11/03/10 Bill never arrived. Had to call for amount and pay.
11/03/10 email to Taylor, NO RESPONSE
1/28/11 sw Mariann, conf# 4956512, she is the first representative out of four to say that paper statements are $1.50 per card; every other representative insisted that statements were being mailed and even verified the mailing address; She added rapgar@countertopguys.com and will fax the bills; went through the “one time only courtesy” bit and I referred her to my email sent to Taylor; she said that it was being escalated in Customer Support and that I would expect a call back in 48 hours; NO CALL!
2/02/11 sw Mike, conf# 4969373, per Mike collection calls will be stopped until resolved with escalation department; said that it takes up to 72 hours to resolve; CALLS NEVER STOPPED, sometimes 3 or 4x per day; callers are unable to resolve the problem
2/16/11 I called into customer support and was transferred to Alicia in Collections; she was unable to resolve the issue; she told me that I could pay the undisputed amount but that the balance would be “written off”; I told her that this was unacceptable as it was their error that initiated the problem; this statement was made as a threat and I was told that it would impact me personally
2/16/11 per Troy, the supervisor is Mary, at x13223, 800-299-5766, he tried the number but the call went to voice mail; after being placed on hold and waiting 5 minutes, the call was DROPPED
2/16/11 sw Shirelle, she said that Mary was on the phone; she took my name and phone number and said that Mary would get back to me
2/16/11 complaint filed with the Federal Trade Commission 877-382-4357, Lee was phone representative, falls under Fair Credit Billing Act, complaint # 29256753
Filed online with supplemental information, 29257190
2/21/11 sw Loraina (Spanish accent) who was very rude and told me that Customer Service was not going to call me back until the account was current; I reminded her that the account was disputed; she told me that I should pay the account in full and then argue the bill, I told her that was ridiculous and asked to speak with a supervisor. She told me that no one was available but that someone would be back to me in 72 hours.
2/23/11 sw Marianna, told her that I needed to speak with customer service (still hadn’t heard from anyone per Loraina), told her that I did not want to be sent to collections but despite my objections she transferred me; spent ten minutes on hold to be then told by the representative that they could make no adjustments on the late charges until the bill was paid in full; I told her that seemed counterproductive; she threatened me by saying that she was be turning it over to an outside collection agency; I told her that I would be turning it over to our attorney
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| Most attractive feature: None Found. |
| Least attractive feature: Custome Service is Non-Existent!!! |
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| Posted by: Robert |
| Date: 2/23/2011 |
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This person does not recommend this card.
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| "BP Amoco's $15.00 Late Fee Scheme" |
In Brief: While traveling in June 2007, I called in to make a payment by phone so that it would not be late. I paid what I was told was the entire balance of $57.00. I did not phone in to make a payment in July, since I had not used the card.
When I returned home in September, I opened my August bill, which was due Sept. 13. The August bill showed a "past due amount" of $2.00, which was interest on the $57.00 from June. Since I had not phoned in to pay the $2.00 in July, there was a "late fee" of $15.00 on the $2.00. To repeat, when I phoned in to pay the full balance due in June, I was not told about the $2.00.
The "nice" people at BP Amoco told me that since my card was "past due", I had been reported to a credit agency. They also told me that bacause I was "past due", they could not discuss waiving the late fees with me. I told them to cancel the card.
Don't become a victim of BP Amoco's late fee scheme.
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| Most attractive feature: Charge Gasoline |
| Least attractive feature: Billing Practices |
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| Posted by: Charles |
| Date: 9/7/2007 |
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This person does not recommend this card.
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| "Won't admit mistake" |
| I've been a bp card holder since 1977 and sadly to say I have to cancel the card today , because citi took over the credit card for BP and I got a bill for 120.00 dollars . I have not used the card in 8 months and paying the 15.00 balance off. I ask what the high charges were about and was told I haven't made a payment on the card and a 15.00 dollar late charge and finance charge are assessed each month ! To my knowledge I had not received any invoices or billings since july of 2005 . Zero balance. Now that citi is billing people you better beware or better yet boycott Bp and citi all together! |
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| Most attractive feature: none since citi took over |
| Least attractive feature: rude customer service |
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| Posted by: Paul |
| Date: 2/14/2006 |
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This person does not recommend this card.
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| "CREDIT CARD COMMENTS." |
| I HAVEN'T HAD A PROBLEM WITH CHARGING ANYTHING ON THE CARD, ALSO I GOT DOUBLE BILLED AT A GAS STATION WHILE I WAS TRAVELING. I CALLED THE CREDIT COMPANY, THEY TOOK CARE OF THE PROBLEM BY REFUNDING MY DOUBLE BILLING AND I NEVER HEARD ANOTHER WORD ABOUT IT. THIS TYPE OF ACTION TO ME IS VERY GOOD SERVICE. |
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| Most attractive feature: 3 % REBATE ON GAS AT BP OR AMOCO STATIONS AND 1% ON EVERYTHING ELSE |
| Least attractive feature: SLOW ON MAKING ADDRESS CHANGES AS I AM A FLORIDA SNOWBIRD |
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| Posted by: PAUL |
| Date: 7/11/2004 |
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This person does recommend this card.
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| "Credit card review" |
Have had this credit card since 1994. Was only
using occasionally, mainly for trips. Cancelled
for non use. Reinstated, then charged a $27 late
fee for a bill of $15.
Am looking for new credit card just for gas. |
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| Most attractive feature: Good to use in emergency |
| Least attractive feature: Will charge $27 late fee,,even tho total credit owed is $10 |
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| Posted by: Sargent Pepper |
| Date: 2/28/2003 |
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This person does not recommend this card.
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Showing 1 - 5 of a total of 5 Commentaries
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1-5
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