BP FleetCard – Account Notes 10/25/10 sw Taylor, see email notes of 11/03/10 Bill never arrived. Had to call for amount and pay. 11/03/10 email to Taylor, NO RESPONSE 1/28/11 sw Mariann, conf# 4956512, she is the first representative out of four to say that paper statements are $1.50 per card; every other representative insisted that statements were being mailed and even verified the mailing address; She added rapgar@countertopguys.com and will fax the bills; went through the “one time only courtesy” bit and I referred her to my email sent to Taylor; she said that it was being escalated in Customer Support and that I would expect a call back in 48 hours; NO CALL! 2/02/11 sw Mike, conf# 4969373, per Mike collection calls will be stopped until resolved with escalation department; said that it takes up to 72 hours to resolve; CALLS NEVER STOPPED, sometimes 3 or 4x per day; callers are unable to resolve the problem 2/16/11 I called into customer support and was transferred to Alicia in Collections; she was unable to resolve the issue; she told me that I could pay the undisputed amount but that the balance would be “written off”; I told her that this was unacceptable as it was their error that initiated the problem; this statement was made as a threat and I was told that it would impact me personally 2/16/11 per Troy, the supervisor is Mary, at x13223, 800-299-5766, he tried the number but the call went to voice mail; after being placed on hold and waiting 5 minutes, the call was DROPPED 2/16/11 sw Shirelle, she said that Mary was on the phone; she took my name and phone number and said that Mary would get back to me 2/16/11 complaint filed with the Federal Trade Commission 877-382-4357, Lee was phone representative, falls under Fair Credit Billing Act, complaint # 29256753 Filed online with supplemental information, 29257190 2/21/11 sw Loraina (Spanish accent) who was very rude and told me that Customer Service was not going to call me back until the account was current; I reminded her that the account was disputed; she told me that I should pay the account in full and then argue the bill, I told her that was ridiculous and asked to speak with a supervisor. She told me that no one was available but that someone would be back to me in 72 hours. 2/23/11 sw Marianna, told her that I needed to speak with customer service (still hadn’t heard from anyone per Loraina), told her that I did not want to be sent to collections but despite my objections she transferred me; spent ten minutes on hold to be then told by the representative that they could make no adjustments on the late charges until the bill was paid in full; I told her that seemed counterproductive; she threatened me by saying that she was be turning it over to an outside collection agency; I told her that I would be turning it over to our attorney

In Brief: While traveling in June 2007, I called in to make a payment by phone so that it would not be late. I paid what I was told was the entire balance of $57.00. I did not phone in to make a payment in July, since I had not used the card. When I returned home in September, I opened my August bill, which was due Sept. 13. The August bill showed a "past due amount" of $2.00, which was interest on the $57.00 from June. Since I had not phoned in to pay the $2.00 in July, there was a "late fee" of $15.00 on the $2.00. To repeat, when I phoned in to pay the full balance due in June, I was not told about the $2.00. The "nice" people at BP Amoco told me that since my card was "past due", I had been reported to a credit agency. They also told me that bacause I was "past due", they could not discuss waiving the late fees with me. I told them to cancel the card. Don't become a victim of BP Amoco's late fee scheme.

I've been a bp card holder since 1977 and sadly to say I have to cancel the card today , because citi took over the credit card for BP and I got a bill for 120.00 dollars . I have not used the card in 8 months and paying the 15.00 balance off. I ask what the high charges were about and was told I haven't made a payment on the card and a 15.00 dollar late charge and finance charge are assessed each month ! To my knowledge I had not received any invoices or billings since july of 2005 . Zero balance. Now that citi is billing people you better beware or better yet boycott Bp and citi all together!

I HAVEN'T HAD A PROBLEM WITH CHARGING ANYTHING ON THE CARD, ALSO I GOT DOUBLE BILLED AT A GAS STATION WHILE I WAS TRAVELING. I CALLED THE CREDIT COMPANY, THEY TOOK CARE OF THE PROBLEM BY REFUNDING MY DOUBLE BILLING AND I NEVER HEARD ANOTHER WORD ABOUT IT. THIS TYPE OF ACTION TO ME IS VERY GOOD SERVICE.

Have had this credit card since 1994. Was only using occasionally, mainly for trips. Cancelled for non use. Reinstated, then charged a $27 late fee for a bill of $15. Am looking for new credit card just for gas.