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Commentaries |
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Credit Card Commentaries |
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CIBC Select Visa® Card
Issued by CIBC Bank |
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| Total Posts: 8 |
Average Rating:
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Category: Foreign |
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Showing 1 - 8 of a total of 8 Commentaries |
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1-8 |
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| "Company ruled by computer on personal service." |
| Having been a customer since 1977 and even ealier. I recently missed 3 low payments out of neglect, were dealing with life crisis. It did not relfect our abiltiy to pay it re Our credit was reduced from 17,500,00 to 2500 by a computer prgram. I tried to get this reviewed by a human being instead of a computer but no dice. I pointed out that his was a competive market and I get cards in the mail all them time. They claim they have no choice. I would prefer to deal with a company that has people making decsions rather than computers. It reminds of the differnce between West Jet and Air Canada. Guess which one is growing.? The one that permits staff to solve customer issues on their own. I think I willl go discuss the issue with a credit union. |
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| Most attractive feature: Low interest |
| Least attractive feature: customer cannot overrule computer |
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| Posted by: Simon |
| Date: 6/1/2004 |
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This person does not recommend this card.
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| "CIBC Doesn't Care About You" |
I had my CIBC Visa card for 10 years, and had maintained it in good standing for that time.
I would probably have recommended it, too, as a good low-interest card, until I fell on hard times, and fell behind in my payments. The CIBC was not forgiving, nor did they work with me in my attempts to make good.
My husband, the sole breadwinner at the time, was laid off just before Christmas (2003). We fell 2, and then 3 payments behind.
I was on the phone with the CIBC (and other creditors) almost constantly. It was a very stressful time.
One of the biggest drawbacks to CIBC customer service was that every time I spoke to a CIBC representative, it was a different person who may or may not know what had been discussed during previous telephone conversations, and who were relying on notes posted in their computer system from previous reps which were, at best, incomplete. I would recommend that if you find yourself in this situation you ask to be assigned one person to deal with, as at least then you will not waste so much time reviewing what was last talked about.
At one point, I was offered a personal loan to cover the amount owing on the card, which was later recinded by another CIBC representative (this would have allowed me to start making monthly payments without having to find the entire behind amount).
Aonther time, I was told that if I could begin making monthly payments for 3 months that they would not close my account. I found out later that the card had, in fact, already been cancelled 2 months previously, but no one thought to tell me.
I was interested in preserving my credit, and made an attempt to institute small payments to show my good faith, but the CIBC were insisting on a lump sum of $2000, which there was no way I could come up with at the time.
I pointed out that I had been a long-time customer for 10 years, given them many dollars in interest, and asked for their help. If they could forgive the past payments, I would start making monthly payments. No dice. (I had a second credit card who happily did agree to do this for me, and they will get my future business).
I told them if they couldn't help me to make monthly arrangements, that in order to clear the debt I would have to sell my home. It made no difference. They wanted their pound of flesh, no matter the cost to me.
I understand that banks have certain criteria that they are obliged to follow when making business decisions, but of all the banks I've ever dealt with the CIBC is the most heartless. Not only would they not help me to begin to reinstate monthly payments, they made it more difficult by hiking the interest rate.
My long-term standing meant nothing. The many dollars in interest they had gleaned from my patronage over the years meant nothing. The fact that my husband did finally go back to work in February and we could begin making regular payments again, also did nothing to sway the CIBC. I surely hope there are no other CIBC customers who fall on temporary hard times.
I did sell my house, and I did pay the account, in full (and with a schwack of interest, too), 6 months after falling behind. So, presumeably they are happy. I will never deal with them again.
If you are looking for a bank with which you can develop a long-term personal relationship, and that will be there when you need them, I would not recommend the CIBC.
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| Most attractive feature: low interest |
| Least attractive feature: the bank that issued it |
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| Posted by: Binky |
| Date: 5/3/2004 |
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This person does recommend this card.
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| "Saving Money" |
| Pleased to lower my annual interest rate |
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| Most attractive feature: Low interest rate |
| Least attractive feature: annual fee |
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| Posted by: Brian |
| Date: 7/21/2002 |
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This person does recommend this card.
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| "interest rate" |
| what attracted me to this card was the low interest rate,I do wish it had some of the options of other cards like travellers insurance and rental car extra insurance but then I guess you have to give up something for the low interest rate |
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| Most attractive feature: low interest |
| Least attractive feature: no options |
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| Posted by: RAH |
| Date: 6/9/2002 |
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This person does recommend this card.
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| "Great Card!" |
It has been a very pleasurable experience dealing with CIBC and the use of the Select Card.
With a low interest rate it is a convenient and great way to build credit.
I recommend it! |
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| Most attractive feature: The low interest rate! |
| Least attractive feature: Almost no rewards for purchases |
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| Posted by: Lawrence |
| Date: 9/29/2001 |
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This person does recommend this card.
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| "Great card!" |
This is a great card for those getting out of bad credit or getting their first credit card.
It has a low interest rate and a great payment protector plan.
The customer service is excellent and personally helped me in a situation that occured.
I strongly recommend this card! |
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| Most attractive feature: Low interest rates!!! |
| Least attractive feature: Not many rewards available |
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| Posted by: dravenmoon |
| Date: 9/23/2001 |
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This person does recommend this card.
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| "CIBC Select Visa a Rip-Off" |
| FYI: I've had it for years yet never receive any communication from them regarding positive benefits to having it or even special offers to transfer balances at a limited-time-offer interest rate - the U.S. credit cards have them beat hands-down on this |
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| Most attractive feature: None |
| Least attractive feature: interest rate terribly high while everyone else is very competitive |
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| Posted by: scooterchick |
| Date: 9/10/2001 |
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This person does not recommend this card.
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| "CIBC Visa service" |
I would just like everyone to know that dealing with Visa and CIBC Visa has been a joy. The low interest rate combined with great service has really benefited me.
We ran into a problem with an attempt with fraud and CIBC Visa handled this problem in a professional and just manner. I would recommend this card to anybody. |
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| Most attractive feature: Low interest rate |
| Least attractive feature: Not many rewards |
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| Posted by: Larry |
| Date: 2/28/2001 |
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This person does recommend this card.
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Showing 1 - 8 of a total of 8 Commentaries
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1-8
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