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Commentaries |
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Credit Card Commentaries |
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Citi® AAdvantage® MasterCard®
Issued by Citibank |
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| Total Posts: 144 |
Average Rating:
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Category: Reward - Airline |
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Showing 1 - 10 of a total of 144 Commentaries |
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1-10 | 11-20 | 21-30 | 31-40 | 41-50 | 51-60 | 61-70 | 71-80 | 81-90 | 91-100 | 101-110 | 111-120 | 121-130 | 131-140 | 141-144 |
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| "Record of expenditures" |
| review of my business expenses charged to my card |
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| Most attractive feature: Card is accepted on almost ever occasion |
| Least attractive feature: Few occcasions card is not eccepted |
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| Posted by: John |
| Date: 2/26/2010 |
Recommend?  |
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This person does recommend this card.
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| "Citicard Mastercard is a bunch of morons" |
| I was self-employed and due to the recent turn of the economy I am now unemployed since the end of December.I was paying them regularly until December and then I got behind on my payment because I didn''''t have enough money to pay them. I told them I could only pay a certain amount every month and they said that is not enough. I even told them I have no income coming in and cannot pay them and the last thing that came out of their mouth was when can you make a payment (I even mentioned I have an autistic son).Now it is at a collection agency and I have been told to ignore their calls (by a credit counselor) because all they''''ll do is argue and I have no money to pay them.I can''''t get a regular job because my son is autistic and that is why I was self-employed so other than that I have has enough of Citicard not listening to their customers. They shouldn''''t have accepted the application in the first place if I was self-employed and asking the applicant their annual income and not the household income. There''''s just something not right there.I don''''t recommend this card to anyone at all.Stay away! |
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| Most attractive feature: none |
| Least attractive feature: A whole lot of headache and nothing less. |
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| Posted by: Cindy |
| Date: 5/19/2009 |
Recommend?  |
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This person does not recommend this card.
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| "I like citi card" |
| I appreciate phone calls when they suspect fraudulent use of our card. Once they were right- someone stole our number and was using it for items we''d never buy, like skateboards! Also, I can call them at 9 pm on a Sunday evening (*or* anytime) and speak to a real live person, who is usually quite intelligent and helpful. |
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| Most attractive feature: They call when they suspect fraudulent use of our card. Also they''re open 24/7. |
| Least attractive feature: Happy with citi card |
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| Posted by: Karen |
| Date: 3/22/2009 |
| Recommend? |
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This person does recommend this card.
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| "citibank customer service" |
| So incompetent the usual 20 second automated phone activation of the card turned into a one hour, irritating ordeal in which 3 different people were not able to handle the extraordinarily simple matter of activating the card. No wonder Citigroup's stock is at a ten year low. I spoke with someone in India, Phillipines, and U.S. Not a single competent Citibank employee in 3 continents? Terribly irritating!! |
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| Most attractive feature: none |
| Least attractive feature: customer service |
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| Posted by: dc |
| Date: 3/25/2008 |
| Recommend? |
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This person does not recommend this card.
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| "Poor customer service" |
| Citibank recently informed me that my credit card number may have been compromised by a merchant. They said they wanted to issue me a new card and account number. Because we have our card number on file with many service providors who bill the card directly monthly (internet, cable tv, newspaper, etc.) we declined a new account and told them unless there was fraudulent use of our account number, we'd stick with it due to the major inconvenience of notifying all the merchants of the new number. The last time this happened it took 6 months to get all the accounts changed over. A Citibank supervisor said it was OK, but we would get calls from time to time asking us to change to a new card #. The calls started the next day and continued everyday. I spoke with supervisors who hung up on me. I asked to talk to higher supervisor and was told they don't talk to customers. I explained I would drop my account after 20 years as a customer if the calls continued. They said OK. I now have a USAA card and am quite happy. Citibank lost a $75,000 a year charge account customer. |
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| Most attractive feature: Award miles |
| Least attractive feature: Customer service |
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| Posted by: Dennis |
| Date: 7/12/2006 |
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This person does not recommend this card.
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| "I paid, have pro!of, and still they say I haven't paid" |
My check was converted to an "electronified check" by Citicards for payment in March of this year. My bank statement shows that it was debited from my account. I even spoke with my bank and got a control number that is generated by Citicards when they make the debit. I called customer service to give them the control number so they could check with THEIR accounting department, as the control number came from THEM. The following week I receive a form letter saying that the information I provided does not suffice to properly investigate the problem and that I needed to send them my bank statement. I did. And I also called customer service and got a fax number to South Dakota. I faxed it twice. Every customer service rep tells me to send a copy of the front and back of my check. There is no copy. They "electronified" the check to debit my account. They keep referring me to my bank, but it's Citibank that initiated the payment and should have all the information regarding my payment. Where did my payment get posted then? I keep calling to find out if they've received information that will suffice for their investigation to come to some kind of conclusion, but I keep getting a different answer every time I call. One customer service rep says they'll connect me to the "payment investigations" division. The next time, I'm told that there's no direct number to such a department. It's utterly frustrating. And to think that I had made all my payments on schedule and in full! So, I've paid twice to avoid generating yet more late fees and interest charges, but now I can't get my duplicate payment back. I'm trying to find out if the information I've provided suffices because another letter states that if they don't hear from me by June 10, 2005, they're keeping my money! How's about that?
I have since cancelled all Citibank credit cards in my possession. Who needs the headache?
Do not get a Citibank credit card. You'll be sorry if you do. |
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| Most attractive feature: Rebate on Shell gas purchases. |
| Least attractive feature: Poor customer service. |
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| Posted by: Kenneth |
| Date: 5/16/2006 |
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This person does not recommend this card.
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| "Card blocking" |
| We lived in England and Spain for the past 3 years and used the Citi Advantage Master card for all our credit card purchases. We advised Citi by email of the fact that we were living abroad and notified them when we were traveling. Despite being warned of our travel plans, Citi repeatedly blocked our cards without any email notification in advance. In October we settled in Minnesota but we continued to buy merchandise from England and Spain and advised Citi of this fact. Nonetheless they continued to block purchases from time to time without prior notification. My husband complained to a Citi customer service person that our emails to them were being ignored and I sent a very stern message to them which went unanswered. We can't help thinking that they didn't care to keep us as customers as we pay our credit card bills in full every month and other than the annual fee,they don't profit much from our account. We've applied for a different card. |
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| Most attractive feature: Easy of accumluating Advantage miles for travel on American Airlines |
| Least attractive feature: Card blocking when it isused for foreign travel or foreign purchases |
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| Posted by: Becky |
| Date: 2/5/2006 |
| Recommend? |
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This person does not recommend this card.
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| "Citi Bank posted payment incorrectly then puts account delinquent." |
| I sent a payment ontime - they posted it incorrectly and then put my account into delenquent status, sent it to a collection agency (for 1 payment that they did not post as $125.00, they posted it a $25). I started getting calls from a collection agency, then a letter from Citi saying that they reduced my line of credit due to a credit report of late payments on other accounts. I have no late payments on any accounts for over 6 years since my divorce. I finally got them to fix the error because they still had the check and did see that it was their fault, the used it as a debit card and they posted $25.00 to the account when the cheque was clearly written for $125.00. I am still awaiting a letter that they promised to send admitting the mistake and saying they were restoring my interest rate back down to the lower lever. But they will not admit the mistake with the credit level. I will be checking my credit report and if Citi has reported anything in error I will be seeking legal action. No one called me back as promised during this time, no one wanted to take responsibility for the mistake. The collection agency was the only one that stopped calling immediately about this so called delinquent account. I am not happy with Citi Bank or the people I dealt with. |
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| Most attractive feature: none |
| Least attractive feature: billing errors - hard to resolve - they don't want to admit mistakes |
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| Posted by: Karryl |
| Date: 3/24/2005 |
| Recommend? |
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This person does not recommend this card.
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| "Not the best card, not the worst card..." |
| My Citibank card was the first credit card I ever had. I got it back when I was in college. At that time, I would make minimal charges (gas, etc.) and just pay it off every month to build my credit rating. As these days of financial bliss came to an end, and I had to start carrying balances from month-month (by this time I had other cards as well), Citibank was there. With virtually no credit history (other than a checking account I had since I was 16, paying 1/3 rent of my college apartment, and the charging I had done each month and paid off), Citibank offered me a 3.9% rate for the life of the loan. I immidately took advantage of this offer, and transferred all of my other balances to Citibank for an amount somewehre in the neighborhood of $7500-8000. That was back around 1999. It is now 2005, and I still have about $2000 remaining of that balance. I have never in this time had any issues with Citibank customer service. Bottom line is, be responsible and pay your bills on time like you should, and the monster doesn't come knocking at your door. Now, I have not used my Citibank card for purchases at all since transferring balances to it at 3.9% as I didn't want to put any charges on there that would be charged at the standard purchase rate. However, the only complaint I would have is that in this time, my interest rate for standard purchases has risen to somewhere around 15%. As all of my other cards are 9% or below, I will not be using this card at all once I have paid the remaining $2000 I still owe at 3.9%. |
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| Most attractive feature: 3.9% for life of loan |
| Least attractive feature: rising interest rate on purchases |
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| Posted by: K |
| Date: 3/14/2005 |
| Recommend? |
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This person does not recommend this card.
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| "New fee for purchases in foreign currency" |
| I just received a change notice indicating that CitiCards will charge a 3% "finance charge" on all purchases in foreign currencies. Customers beware: this feature will materially increase the cost of everything purchased with this card overseas. Since use of the card while travelling is a major reason I have it, this is a big problem for me. I will lodge a complaint, but I'm not optimistic that the change will be rescinded. |
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| Most attractive feature: American Airlines miles |
| Least attractive feature: new fee for foreign use |
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| Posted by: Bill |
| Date: 3/2/2005 |
| Recommend? |
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This person does not recommend this card.
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Showing 1 - 10 of a total of 144 Commentaries
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1-10 | 11-20 | 21-30 | 31-40 | 41-50 | 51-60 | 61-70 | 71-80 | 81-90 | 91-100 | 101-110 | 111-120 | 121-130 | 131-140 | 141-144
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