| |
|
| |
|
Citi® AAdvantage® MasterCard®
Issued by Citibank |
|
|
|
| Total Posts: 148 |
Average Rating:
 |
Category: Reward - Airline |
|
| |
| |
| |
Showing 1 - 10 of a total of 148 Commentaries |
| |
|
|
|
1-10 | 11-20 | 21-30 | 31-40 | 41-50 | 51-60 | 61-70 | 71-80 | 81-90 | 91-100 | 101-110 | 111-120 | 121-130 | 131-140 | 141-148 |
|
| |
| "Disrespect" |
| My father who pased away on Dec 7 was a member for CitiBank credit card for 30 years never made a late payment and had incredible credit. He had mailed a 300 dollar payment on December 5th (actual amount due was 97.00 Dollars. I called them on December 11 to tell them of his passing and wanted to find out what my mother and I needed to do about paying thi off. They told me to mail them a death certificate and we would go from there. On December 21st my mother got a call from a collection agency wanting the balance by the end of the year. My mother was extrmely upset they had never had a cll from this type of establisment. I called Citibank and asked them what had happened that they would end my fathers account to an agency. They tried to tell me that this company was not a collection agency but the people that called my mother said they were, citibank said that this is how they operate with accounts of members that have passed away. Bottom line is this company has NO RESPECT for a member who had been with them since 1981 and I cannot think of one reason to give them any business again. |
| |
| Most attractive feature: There are no good featured about thi card or company. |
| Least attractive feature: The compan has no loyalty to its long term members. |
| |
 Overall:  |
| Benefits: |
| Service: |
| |
| Posted by: Jeff |
| Date: 1/1/2012 |
Recommend?  |
|
This person does not recommend this card.
|
| |
| |
| |
| "Very poor card, much better available" |
| Customer service awful, only interested in selling you more products for the commission, website intentionally confusing to encourage late payments/fees. Do not get this card. |
| |
| Most attractive feature: Mileage with AA |
| Least attractive feature: Poor customer service, deceptive practices |
| |
| Overall: |
| Benefits: |
| Service: |
| |
| Posted by: BB |
| Date: 5/30/2010 |
| Recommend? |
|
This person does not recommend this card.
|
| |
| |
| |
| "Unknowledgable customer service" |
1. Customer reps are courteous. That is the ONLY good thing I can say about CITI at this point. Unfortunately for CITI, "courteous service" and "customer service" are not interchangeable terms.
2. Customer service representative are not knowledgeable. One receives different answers from different people. At this point I wonder if the representatives just tell customers what they want to hear and then move on to the next call. I literally received COMPLETELY incorrect information more than several times. The customer service representatives do not understand the manual that is in front of them. They do not know their how their own automated system works and the system is buggy. Good luck with that.
3. They will say they are turning you over to a supervisor but they do not actually do it. They simply turn you over to another representative. Get names and IDs. After 10 days of dealing with them, the last person I talked to said I had never talked to a supervisor--she said she was the only supervisor I had talked to according to the records. In reality, I asked for a supervisor every time. Who were they turning me over to?????? Again, they seem to try to pacify customer by lying. Customers are not stupid; the general ineptness of CITI customer service representatives is obvious after a few phone calls.
In my experience, there is only one other company (an automobile manufacturer) that has rivaled CITI in poor customer service and they are now bankrupt. I expect CITI will be there within 5 years.
|
| |
| Most attractive feature: They pay attention to to a change in spending habits and call you to check for fraud. |
| Least attractive feature: If you have any kind of problem with your card, BEWARE. Extremely poor customer service. |
| |
| Overall: |
Benefits:  |
| Service: |
| |
| Posted by: George |
| Date: 3/31/2010 |
| Recommend? |
|
This person does not recommend this card.
|
| |
| |
| |
| "DO NOT EVER GET THIS CARD!" |
| I have had nightmares dealing with the horrible non english speaking reps from Indonesia. I must have had 45 problems with the card in the last 3 months. They keep repeating the same mistakes and never seam to be able to fix it. DO NOT GET THIS CARD AS THEY ARE INEPT! |
| |
| Most attractive feature: Nothing good to say |
| Least attractive feature: Horrible Customer Service. Do not speak English |
| |
| Overall: |
| Benefits: |
| Service: |
| |
| Posted by: John |
| Date: 3/21/2010 |
| Recommend? |
|
This person does not recommend this card.
|
| |
| |
| |
| "Record of expenditures" |
| review of my business expenses charged to my card |
| |
| Most attractive feature: Card is accepted on almost ever occasion |
| Least attractive feature: Few occcasions card is not eccepted |
| |
Overall:  |
Benefits:  |
| Service: |
| |
| Posted by: John |
| Date: 2/26/2010 |
Recommend?  |
|
This person does recommend this card.
|
| |
| |
| |
| "Citicard Mastercard is a bunch of morons" |
| I was self-employed and due to the recent turn of the economy I am now unemployed since the end of December.I was paying them regularly until December and then I got behind on my payment because I didn''''t have enough money to pay them. I told them I could only pay a certain amount every month and they said that is not enough. I even told them I have no income coming in and cannot pay them and the last thing that came out of their mouth was when can you make a payment (I even mentioned I have an autistic son).Now it is at a collection agency and I have been told to ignore their calls (by a credit counselor) because all they''''ll do is argue and I have no money to pay them.I can''''t get a regular job because my son is autistic and that is why I was self-employed so other than that I have has enough of Citicard not listening to their customers. They shouldn''''t have accepted the application in the first place if I was self-employed and asking the applicant their annual income and not the household income. There''''s just something not right there.I don''''t recommend this card to anyone at all.Stay away! |
| |
| Most attractive feature: none |
| Least attractive feature: A whole lot of headache and nothing less. |
| |
| Overall: |
| Benefits: |
| Service: |
| |
| Posted by: Cindy |
| Date: 5/19/2009 |
| Recommend? |
|
This person does not recommend this card.
|
| |
| |
| |
| "I like citi card" |
| I appreciate phone calls when they suspect fraudulent use of our card. Once they were right- someone stole our number and was using it for items we''d never buy, like skateboards! Also, I can call them at 9 pm on a Sunday evening (*or* anytime) and speak to a real live person, who is usually quite intelligent and helpful. |
| |
| Most attractive feature: They call when they suspect fraudulent use of our card. Also they''re open 24/7. |
| Least attractive feature: Happy with citi card |
| |
| Overall: |
| Benefits: |
| Service: |
| |
| Posted by: Karen |
| Date: 3/22/2009 |
| Recommend? |
|
This person does recommend this card.
|
| |
| |
| |
| "citibank customer service" |
| So incompetent the usual 20 second automated phone activation of the card turned into a one hour, irritating ordeal in which 3 different people were not able to handle the extraordinarily simple matter of activating the card. No wonder Citigroup's stock is at a ten year low. I spoke with someone in India, Phillipines, and U.S. Not a single competent Citibank employee in 3 continents? Terribly irritating!! |
| |
| Most attractive feature: none |
| Least attractive feature: customer service |
| |
| Overall: |
| Benefits: |
| Service: |
| |
| Posted by: dc |
| Date: 3/25/2008 |
| Recommend? |
|
This person does not recommend this card.
|
| |
| |
| |
| "Poor customer service" |
| Citibank recently informed me that my credit card number may have been compromised by a merchant. They said they wanted to issue me a new card and account number. Because we have our card number on file with many service providors who bill the card directly monthly (internet, cable tv, newspaper, etc.) we declined a new account and told them unless there was fraudulent use of our account number, we'd stick with it due to the major inconvenience of notifying all the merchants of the new number. The last time this happened it took 6 months to get all the accounts changed over. A Citibank supervisor said it was OK, but we would get calls from time to time asking us to change to a new card #. The calls started the next day and continued everyday. I spoke with supervisors who hung up on me. I asked to talk to higher supervisor and was told they don't talk to customers. I explained I would drop my account after 20 years as a customer if the calls continued. They said OK. I now have a USAA card and am quite happy. Citibank lost a $75,000 a year charge account customer. |
| |
| Most attractive feature: Award miles |
| Least attractive feature: Customer service |
| |
Overall:  |
Benefits:  |
| Service: |
| |
| Posted by: Dennis |
| Date: 7/12/2006 |
| Recommend? |
|
This person does not recommend this card.
|
| |
| |
| |
| "I paid, have pro!of, and still they say I haven't paid" |
My check was converted to an "electronified check" by Citicards for payment in March of this year. My bank statement shows that it was debited from my account. I even spoke with my bank and got a control number that is generated by Citicards when they make the debit. I called customer service to give them the control number so they could check with THEIR accounting department, as the control number came from THEM. The following week I receive a form letter saying that the information I provided does not suffice to properly investigate the problem and that I needed to send them my bank statement. I did. And I also called customer service and got a fax number to South Dakota. I faxed it twice. Every customer service rep tells me to send a copy of the front and back of my check. There is no copy. They "electronified" the check to debit my account. They keep referring me to my bank, but it's Citibank that initiated the payment and should have all the information regarding my payment. Where did my payment get posted then? I keep calling to find out if they've received information that will suffice for their investigation to come to some kind of conclusion, but I keep getting a different answer every time I call. One customer service rep says they'll connect me to the "payment investigations" division. The next time, I'm told that there's no direct number to such a department. It's utterly frustrating. And to think that I had made all my payments on schedule and in full! So, I've paid twice to avoid generating yet more late fees and interest charges, but now I can't get my duplicate payment back. I'm trying to find out if the information I've provided suffices because another letter states that if they don't hear from me by June 10, 2005, they're keeping my money! How's about that?
I have since cancelled all Citibank credit cards in my possession. Who needs the headache?
Do not get a Citibank credit card. You'll be sorry if you do. |
| |
| Most attractive feature: Rebate on Shell gas purchases. |
| Least attractive feature: Poor customer service. |
| |
| Overall: |
| Benefits: |
| Service: |
| |
| Posted by: Kenneth |
| Date: 5/16/2006 |
| Recommend? |
|
This person does not recommend this card.
|
| |
| |
| |
|
|
Showing 1 - 10 of a total of 148 Commentaries
|
|
|
1-10 | 11-20 | 21-30 | 31-40 | 41-50 | 51-60 | 61-70 | 71-80 | 81-90 | 91-100 | 101-110 | 111-120 | 121-130 | 131-140 | 141-148
|
|
| |
| |
| |
| |
|
