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Citi® Gold AAdvantage® Visa® Signature Card
Issued by Citibank |
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| Total Posts: 2 |
Average Rating:
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Category: Reward - Airline |
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Showing 1 - 2 of a total of 2 Commentaries |
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1-2 |
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| "Citi force converted many customers from VISA to Mastercard" |
| CITI foce converted me from Visa to Mastercard. They sent many optional offers to switch, and then finally sent an offer that you had to "call to refuse". Of course, I DID call (and they admitted over the phone that they had record that I called and refused the offer) but they still switched me to Mastercard. When I asked them to switch me back, they have been most unhelpful and have said everything from (paraphrased) "it is impossible to switch you back" and "VISA requires us to not switch you back" (Visa confirmed that this wasn't true) and "Okay, we CAN switch you back but we choose not to." After many hours and phone calls, they will switch you to a DIFFERENT Visa program with different benefits and a new number, but still won't just keep you on the same VISA program. Some of their agents will offer to reprimand the staff person and supervisor who were "responsible" for the error. One representative said that this had happened to many customers, so it isn't a matter of reprimanding an agent. In the end, they will not back out their error, even though they admit it is their error. Their inability or even their refusal to back out their own mistake is actually very scarey for a bank, and is possibly a control failure that they may be required to report on their annual report due to the Sarbanes-Oxley law of 2002. |
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| Most attractive feature: You get American Miles, which are hard to come by |
| Least attractive feature: They force you into different programs, Mastercard, new card #'s |
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| Posted by: No recourse |
| Date: 11/1/2004 |
Recommend?  |
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This person does not recommend this card.
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| "frequent trips!" |
| We've had the card for 5 years and we've gone to Australia, Colorado, England, and the carribean - all for half the price! Just pay your balance on time! |
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| Most attractive feature: Airline miles |
| Least attractive feature: high APR, high yearly fee |
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| Posted by: Karen |
| Date: 10/28/2002 |
Recommend?  |
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This person does recommend this card.
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Showing 1 - 2 of a total of 2 Commentaries
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1-2
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