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Continental Airlines Classic MasterCard® from Chase
Issued by Chase |
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| Total Posts: 9 |
Average Rating:
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Category: Reward - Airline |
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Showing 1 - 9 of a total of 9 Commentaries |
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1-9 |
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| "miles hard to redeem" |
| I FIND CONTINENTAL MILES HARD TO USE. THE SITE OFTEN OFFERS A TRIP BUT ONLY IF YOU USE THE OPTION OF SPENDING DOUBLE THE MILES. ON AA YOU CAN CALL 300 DAYS OUT AND MOST OFTEN GET A TRIP BUT CONTINENTAL IS NOT SO SIMPLE. |
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| Most attractive feature: none |
| Least attractive feature: very hard to redeem miles- they offer too often the more miles option |
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| Posted by: MAR |
| Date: 6/23/2003 |
Recommend?  |
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This person does not recommend this card.
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| "i personally reccomend contental" |
| the service is very good and the planes are kept clean and friendly service. |
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| Most attractive feature: they treat you right |
| Least attractive feature: i can not think of any |
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| Posted by: CHARLES |
| Date: 5/20/2003 |
Recommend?  |
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This person does recommend this card.
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| "Card good/customer service bad" |
| I first received this card a year ago. Long story short, I maxed out my card by charging my tuition, they charged me the annual fee in the same month I maxed out my card and charged me a late fee. Took me half an hour, a cs rep, and two supervisors to get rid of the fee because even though they claim they tell you in the literature when the annual fee is going to be charged, it doesn't say anywhere (I had kept all the literature sent to me). Second problem, I paid the card off one month through a Chase bank branch. Card claimed they never got the payment. I sent a copy of the receipt they had given me at the branch: no good. I sent a copy of the cancelled check. Overall, took 4 months to clear up a problem that should never have occurred in the first place. My advice, never pay through a Chase branch, annual fee is charged in the second month you get the card (I think). Miles or no miles, I will be giving up this card in this next year. |
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| Most attractive feature: Miles, miles, miles |
| Least attractive feature: Customer service leaves much to be desired |
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| Posted by: aimless |
| Date: 1/11/2003 |
| Recommend? |
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This person does not recommend this card.
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| "Bait and Switch " |
Ads indicate dollar/dollar reward even for second card (quoted in flyer included with monthly bill). Continental Airlines contacted. Told that no fee Platinum Mastercard awards 1/2 mileage for each dollar charged. In compliance with their request, information included in the credit card package(indicating dollar/dollar award) transmitted via FAX To date, no response received.
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| Most attractive feature: Frequent Flyer Miles |
| Least attractive feature: No fee card gives 1/2 miles/dollar. Ads indicate dollar/dollar rewards. |
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| Posted by: JR |
| Date: 12/19/2002 |
| Recommend? |
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This person does not recommend this card.
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| "dollars+miles" |
| I love getting frequent flier miles on Continental. This card allows me to combine what I'm going to be doing anyway-buying stuff and traveling! |
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| Most attractive feature: $1=1 mile |
| Least attractive feature: Haven't had card long enough to have a worst experience |
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| Posted by: Jill |
| Date: 9/6/2002 |
| Recommend? |
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This person does recommend this card.
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| "Ms. " |
| Excellent customer service. High fee for electronic payment or late fee. Good benefits of One-pass miles. |
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| Most attractive feature: Customer service calls you if the card has any "unusual" activity. |
| Least attractive feature: Late fee is high. |
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| Posted by: Eileen |
| Date: 6/14/2002 |
| Recommend? |
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This person does recommend this card.
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| "Late Fees" |
I had just begun with this credit acrd and my first payment was misplaced making it late. There was no lee way on waiving a new customers late fee even though neither party could determine whose fault is was for the late payment. This does not represent yourselves as good business practice when you can't work with new customers. Your statement to me was if and when you (the customer) can prove yourself to us (you as the cardholder) then we'll work on waiving fees. This was my first month into a new program that I myself was not too familiar with and besides I thought I was doing you the favor by giving you my business. I've stayed with this card regardless of my intitial threat to move on to someone else who can appreciate me as their customer but I do keep my eye open for a better opportunity and will cancel if one does come; unless I someday I might receive some sort of apology or recognition on your part that it was insensitive. You shouldn't be so proned to closing your doors on new customers just bc they haven't established a relationship yet with you. Give your new customers a chance.
Also, is there some sort of online where the customer can view their account and pay their bill? And what's with charging the customer a fee for paying their bill over the phone when you're getting your the payment faster than you would if it were mailed? Most company's (American Express, Discover) have this feature. Are you going to update your system to stay competitive? |
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| Most attractive feature: Continental |
| Least attractive feature: Customer Policies |
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| Posted by: Teri |
| Date: 3/14/2002 |
| Recommend? |
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This person does recommend this card.
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| "Getting more airline miles" |
| I have been really pleased with the chase continental card. I use mine whenever possible and pay it off at the end of the month. Doing this you can really rack up the miles, just living as you normally do. I buy groceries, gas, car maintenence etc. This year I am going to Belize on an award ticket that I got usuing mainly the miles gained from credit card purchases. |
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| Most attractive feature: Continental Airline miles |
| Least attractive feature: Yearly fee |
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| Posted by: Bree |
| Date: 1/19/2002 |
| Recommend? |
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This person does recommend this card.
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| "No help in hardships" |
I have gone through unemployment and am unable to make a payment. Chase Visa says "TOO BAD".
They will allow it to go delinquent, call it so on my credit report, and cancel my account, even
though I have asked for help. They say there is nothing they can do for me. |
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| Most attractive feature: mile for dollar match |
| Least attractive feature: no help in special hardship program |
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| Posted by: Brian |
| Date: 10/21/2000 |
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This person does not recommend this card.
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Showing 1 - 9 of a total of 9 Commentaries
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1-9
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