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Commentaries |
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Credit Card Commentaries |
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The ExxonMobil Gas Card is now issued by GE Money Bank. The reviews posted below were posted during the time when Monogram Credit Card Bank of Georgia issued the credit card. If the credit card you would like to post a review about is now issued by GE Money Bank, click here to post a review. (This may require you to submit a new card listing, if so, click on the link "Credit card not listed?..." on the next page.) |
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ExxonMobil Gas Card
Issued by Monogram Credit Card Bank of Georgia |
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| Total Posts: 24 |
Average Rating:
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Category: Gas Card |
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Showing 1 - 10 of a total of 24 Commentaries |
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1-10 | 11-20 | 21-24 |
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| "Always friendly. Always helpful" |
| I came on this web site to contact another credit card company about a problem and when I read the reviews for Exxon/Mobil felt that I had to put in my review. Personally this is the only gas card I use. The people in customer service are beyond helpful and friendly. When my daughters car was stolen it was Exxon/Mobil Credit Card Service who called me to tell me about unusual activity on my card which led to recovery of our car. When I made a trip with mutiple vechicles and a gas station told me I could not get anymore gas on the card because I'd gone over my daily limit, ONE call to customer service fixed the problem. I just thought they deserve someone to say something nice on their behalf. Thank for listening to me. |
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| Most attractive feature: Always friendly customer service |
| Least attractive feature: There are no bad features. |
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| Posted by: Linda |
| Date: 4/5/2005 |
Recommend?  |
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This person does recommend this card.
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| "EXXON MOBIL" |
| I tried to contact the 1-800 for a week in reference to an error on my credit card. The numbers given on the credit card bill to use are constantly busy. I tried paying the bill on line, and was advised that "Your current account status does not qualify account viewing. The number given is also busy. I tried to contact Monogram Credit Card of Georgia, and thier number is disconnected. There is no way to contact these people. This bank is the worst bank that I have worked with in over 20 years. |
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| Most attractive feature: none |
| Least attractive feature: UNABLE TO CONTACT THE BILLING DEPARTMENT |
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| Posted by: sharon |
| Date: 3/30/2005 |
Recommend?  |
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This person does not recommend this card.
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| "Billing" |
| There is a serious problem with the billing section. I have been receiving monthly statements and included in the monthly statements were late charges. Strangely enough, I haven't purchased any gas. How can you have late charges if there is no balance? Two weeks ago I recieved a refund check for overpayment, today I get a bill, but haven't purchased any gas. In addition to the bill, I get a letter stating my had been reviewed and I was in the worst current payment status along with some other negative statements. Because I am such a credit risk, my limit has been reduced to $100.00. The straw that broke the camel's back. Requested immediate cancellation of my account. After reviewing previous statements, i know what the problem is. They have serious problems in the billing section. If I can figure out the problem, the people being paid to do this job should be able to figure it out with no problem. NO more exxon for me. Termination of account in the order of business. |
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| Most attractive feature: Speedpass |
| Least attractive feature: The billing department |
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| Posted by: Joe |
| Date: 1/18/2005 |
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This person does not recommend this card.
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| "billing" |
| I received my exxon/mobil card and speedpass under seperate cover and have not received a bill or request for payment and today was refused credit. A card with no credit, and no notice before cut-off is not only a waste of time, it is an embarassment. |
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| Most attractive feature: none |
| Least attractive feature: no statements |
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| Posted by: Richard |
| Date: 12/9/2004 |
| Recommend? |
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This person does not recommend this card.
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| "Don't have a Exxon Gas card" |
| I have never owned a Exxon Gas card but yet they have me listed as filing bankruptcy which I have not. The credit bureau ignores me because Exxon and Monogram Bank of Georgia has me listed as filing bankruptcy. |
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| Most attractive feature: none |
| Least attractive feature: none |
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| Posted by: CHRISTOPHER |
| Date: 12/4/2004 |
| Recommend? |
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This person does not recommend this card.
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| "Yeah, me too..." |
Wish I'd seen the reviews here before I signed up for this worthless card. I've only had it for about 8 months, and it only has a $200 limit. Due to simple oversight on my part, I sent the August '04 payment later than usual (mailed it one day before it was due). I only live two hours away from the processing center in Carol Stream IL, so I figured at the absolute most it might take 2 days in the mail and another day to process -- two days late max. So in the interest of being a good customer, I used the link provided on the Exxon Mobil/Monogram website to inform them the payment was on its way.
Ended up taking six days for the payment to arrive in Carol Stream and get processed. I figured I'd get hit with a late fee, which I wasn't too upset about because it was my mistake. Sure enough, my new statement arrives a few days later and there's a $29 late charge.
But wait, there's more...today I get home and find a nice computer-generated form letter in my mailbox stating that Monogram has reviewed my account (the polite way of saying they took it upon themselves to re-run my credit without notifying me) and based on the present balances on my other cards they're canceling my Exxon Mobil account immediately.
At first I was stunned that my business meant so little to them, but after reading the reviews here I'm just amazed that this company is even allowed to remain in business. Apparently I can also look forward to my existing balance being shipped off to collection without notice.
Long story short, life is way too short to let yourself get treated like this by anyone. Monogram will do their best to take away your card at the first opportunity. Avoid this outfit like the PLAGUE or you'll be sorry. They act like your money and your credit history belong to them. I've spent years building my credit score and I can only imagine the damage hit it's about to take from Monorgram simply because they're completely incompetent and seemingly vindictive.
I won't do business with Exxon Mobil ever again, either. Any company that does business with Monogram is guilty by association, because Monogram gets their stink on anything that touches them. |
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| Most attractive feature: Absolutely nothing! |
| Least attractive feature: Monogram Credit Card Bank of Georgia |
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| Posted by: Ted |
| Date: 9/10/2004 |
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This person does not recommend this card.
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| "owing for a card that I have never had!" |
I didn't know that I had this credit card until today when I found out from an attorney's office. Apparently someone used my social security number, name and address to charge $739.30.
At this point,,,I don't even think that this card deserves to be on the market! Apparently, someone has enjoyed it! When I asked the attorney's office to provide me with information about where it was issued from and where it had been used----I couldn't get that information!!!
I used the internet to find out what little I know! My suggestion------find out if you already have this card and don't know it! |
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| Most attractive feature: anyone can get it |
| Least attractive feature: "anyone can get it in your name without you knowing it! |
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| Posted by: Ramona |
| Date: 8/9/2004 |
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This person does not recommend this card.
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| "Harrassment after not paying an invoice that was not received" |
I have used this card for 21 years. There was no interaction with the company, so everything was fine.
Two months ago, I did not receive an invoice -- therefore I was not aware of it and did not pay it.
This led to incredible harrassment. I was no longer permitted to buy gas, and did not know why. Then I started to receive computerized calls -- in the evening during dinner, and on Saturday morning when the whole family was trying to sleep in.
Of course, when I received the next bill, I saw the outstanding balance and the late charge.
I had not missed a payment in 21 years. I found it offensive to:
1) not be able to use the card to buy gas;
2) receive annoying phone calls during dinner and on weekend mornings;
3) be hit with a late charge (although that is a common thing for companies to do).
One offense in 21 years, is no reason to treat a person like that. This was not even my fault. I did not receive the bill.
A better way of communicating would be preferable
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| Most attractive feature: It is easy to buy gas at an EXXOn or Mobil station. |
| Least attractive feature: patience - one late payment led to intense harrassment |
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| Posted by: Nicole |
| Date: 7/27/2004 |
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This person does not recommend this card.
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| "Poor managment" |
| These folks had a tough time keeping track of their credit reporting. It took me several months to straighten ot a problem that should have been easy. Overall, dealing with this company has been an unpleasant experience. |
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| Most attractive feature: N/A |
| Least attractive feature: Misrepresented my credit history to the credit bureaus. |
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| Posted by: Nick |
| Date: 7/27/2004 |
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This person does not recommend this card.
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| "ExxonMobl reduced my credit limit for bank error!" |
| I paid the full balance of &171.77 before the due date (bill was for $48.00). The bank had a processing error and didn't make the payment until 5 days later. It was 3 days late then! I called Monogram and informed them - the CSR told me 'NO problem'. My limit was reduced to $100.00! I called to challenge the limit only to be told to get documentation from the bank. I did and faxed it to them.....NOTHING! And, AND, they popped me for a $29.00 LATE FEE. No Problem. |
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| Most attractive feature: Speedpass |
| Least attractive feature: Customer Service |
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| Posted by: R.T. |
| Date: 7/15/2004 |
| Recommend? |
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This person does not recommend this card.
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Showing 1 - 10 of a total of 24 Commentaries
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1-10 | 11-20 | 21-24
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