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Limited Brands® Card
Issued by World Financial Network National Bank |
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| Total Posts: 6 |
Average Rating:
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Category: Retail |
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Showing 1 - 6 of a total of 6 Commentaries |
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1-6 |
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| "Victoria's Secret can be paid onlne, but not Limited" |
| Customer service is NOT a service when they charge $7.00 to handle a payment by phone and do nopt offer online payment ability. Their other brand - Victoria's Secret also uses World Financial Network National Bank (Alliance Data) and has provides online bill payment. Until they offer online bill payment, they should waive all fees, or all cardholders should use visa or mastercard instead. |
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| Most attractive feature: highest annual percentage rate of any card |
| Least attractive feature: Still no online payment ability |
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| Posted by: SJ |
| Date: 3/6/2006 |
Recommend?  |
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This person does not recommend this card.
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| "Payments" |
| They really need to offer online bill payment services. |
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| Most attractive feature: Easy Service |
| Least attractive feature: No Online Bill Payment Option |
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| Posted by: Erin |
| Date: 12/15/2005 |
Recommend?  |
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This person does recommend this card.
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| "Payment options" |
| The online bill payment method would boost my evaluations to a 5 star. |
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| Most attractive feature: I love the clothing line!! |
| Least attractive feature: I really wish they offered online bill pay |
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| Posted by: Tracy |
| Date: 7/5/2005 |
| Recommend? |
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This person does recommend this card.
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| "Why you should not sign up for this card" |
What happened to me:
I signed up for the card during the summer of 2004. Two months passed where I did not receive the card, or any statements. (To take some responsibility, I should have followed up.)However, after the second month, I started receiving threatening letters from World Financial Network Bank. I immediately sent a payment along with a copy of the letter, explaining I had not received any indication of when the bill was due. Instead of a cordial response, I was told that it had been my responsibility to make sure a payment was submitted, not theirs, regardless of whether I received a bill. I don't deny this. However, I'm not sure that the average person who signs up for a card expects to receive letters threatening credit agency reports. Assuming that things had been cleared up, I awaited the next bill. I never received it. Finally, I received another threatening letter from WFNNB. I subsequently called and paid the entire bill off over the phone, including the fee they charge to allow you to pay over the phone. I told them I wanted to cancel the card and was shuffled to the customer service team. Once at customer service I talked to the only person who actually seemed like a person. She told me the reason I had not been receiving any bills is that they had all been returned to them because the post office had marked them "undeliverable" for some reason. She told me that if I kept the card, she would take off the TWO $20 late fees assessed my credit card, cancel out the previous payment I had made on the phone, and allow me to make my payment later. She said that all I would have to do is tell the post office to make sure that I could receive the letter. She assured me that my bill would be what it should have been all along, less than $40. I contacted the post office and cleared up the delivery problem. I received my new bill two weeks later. The statement showed a balance in excess of $75.00. There had also been a new charge of $20. Out of confusion, I called the number to make a payment over the phone. I asked her what the phone payment fee was (I couldn't figure out what the new $20 charge could be for, as I had been told by customer service two weeks before that I would not have to pay any of the late fees and that I could pay later). She told me $5. At that point I asked if it was possible to obtain an itemized billing statement (mine did not show when the fee was assessed to my account). Instead of being friendly and replying no, she asked me what it was that I wanted to know. I repeated my question and again received a snotty answer. She told me I would have to call customer service to request that, which I did. When I called customer service, I went through an automated service dialing numbers for over two minutes. When I finally reached the point where I thought I might talk to someone, the automated service said that I would have to wait longer.
I have never had credit card problems before. I consider myself a responsible person and make, at least, minimum payments every month. I am a student, so this is no small feat. I have had this card for less than a year and have had nothing but trouble with the bank that operates it. I quite simply don't think that the customer service I received, in addition to the threatening letters, is not worth the use of a credit card in The Limited. Get a credit card through another bank and save yourself the trouble. |
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| Most attractive feature: The percentage discount you receive when applying for the card. |
| Least attractive feature: The customer service, on a whole, was awful. |
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| Posted by: Lisa |
| Date: 1/24/2005 |
| Recommend? |
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This person does not recommend this card.
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| "My only wish" |
| I just wish this card had online bill pay.... |
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| Most attractive feature: Extra perks, like coupons |
| Least attractive feature: No online bill pay |
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| Posted by: Katrina |
| Date: 12/24/2004 |
| Recommend? |
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This person does recommend this card.
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| "Do You Have One?" |
| I was surprised that no one has made a comment about this store or credit card. I'm happy with my card, although the prices can be high at times, you receive 3 months worth of valuable coupons when you apply. I got a free shirt with a purchase of a pair of pants. Happy Shopping to you all! |
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| Most attractive feature: $ Saving Coupons, Stylish Clothes |
| Least attractive feature: Cannot Find Online Bill Pay |
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| Posted by: Peridot |
| Date: 10/28/2004 |
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This person does recommend this card.
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Showing 1 - 6 of a total of 6 Commentaries
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1-6
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