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Oswego Alumni Card
Issued by MBNA
top rated card

Total Posts: 1 Average Rating: 4.5 Category: Regular
 
 
 
Showing 1 - 1 of a total of 1 Commentaries
 
1-1
 
"Customer Service"
To me a credit card is a credit card, when it comes to purchasing power. What I look for are low interest rates and above average customer service. I have used customer service at MBNA for a number of reasons. I called once to see why I was charged a late fee. (Shame on me-it actually WAS late.) Since it was my first offense and I took the time to call, the fee was waived!!! Once, I called to see about raising my credit limit. I had another MBNA card that I wasn't using, so the customer service agent combined the balance of both cards onto the card I was using and canceled the other card. The new balance was available to me immediately!! The last time I called was to complain. I discovered that my husband(who has the same card I do, has had it for less time, and has a lower credit limit than mine)had an interest rate of 13.9% while mine was 16.9%. While they could not really explain why there was a difference or why they could not lower mine to 13.9%, they did lower mine to 14.9%. Just like that!
To me, these things demonstrate above average customer service.
 
Most attractive feature: Customer Service
Least attractive feature: none
 
Overall:
Benefits:
Service:
 
Posted by: Jennifer
Date: 3/4/2001
Recommend?
This person does recommend this card.
 
 
 
 
Showing 1 - 1 of a total of 1 Commentaries
1-1