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Sallie Mae Platinum Visa® Card
Issued by First USA

Total Posts: 3 Average Rating: 3.67 Category: Regular
 
 
 
Showing 1 - 3 of a total of 3 Commentaries
 
1-3
 
"pay by phone feature"
at least three I attempted to pay by phone and the transaction was not posted/I was charegd the late fee the first time/ the second time the phone call fee and the late fees were waived. this is not good business practice!
 
Most attractive feature: interest rate was-=is 7.6%
Least attractive feature: customer service
 
Overall:
Benefits:
Service:
 
Posted by: vjt
Date: 4/24/2006
Recommend?
This person does recommend this card.
 
 
 
"Poor customer service. Uninformed advisors"
I found the 0% intro rate attractive, but neglect ed to understand the balance transfer fees. I called to cancell the transfer prior to the transaction. I was told by a customer care supervisor in Springfield, that once I signed the application I did not have the right to stop the transfer and hence the fees. I found this unacceptable, surprising, and infuriating.
 
Most attractive feature: 0% intro rate
Least attractive feature: poor customer service. Uninformed advisors
 
Overall:
Benefits:
Service:
 
Posted by: eric
Date: 3/17/2004
Recommend?
This person does not recommend this card.
 
 
 
"Other comments"
Customer service offers open dialog to changing personal features for preferred customers. Online access suitable.
 
Most attractive feature: Cash back reward of $25 at $2500 in purchases
Least attractive feature: limited non-cash/other services offered
 
Overall:
Benefits:
Service:
 
Posted by: Jason
Date: 12/14/2003
Recommend?
This person does recommend this card.
 
 
 
 
Showing 1 - 3 of a total of 3 Commentaries
1-3