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Commentaries |
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Credit Card Commentaries |
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US Airways® Platinum MasterCard®
Issued by Juniper Bank |
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| Total Posts: 14 |
Average Rating:
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Category: Reward - Airline |
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Showing 1 - 10 of a total of 14 Commentaries |
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1-10 | 11-14 |
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| "US Airways is THE WORST airline, and I've flown Aeroflot." |
| US Airways is absolutely THE worst airline my company has ever used. An employee missed a critical meeting not so much because of a cancelled flight, but because US Airways promised to place him on a partner airline's subsequent flight, but never actually did. They led us to believe he was taken care of when they knew he was not. We could have booked a flight on Delta, we had confirmed that they had plenty of seats available, but didn't because US Airways assured us that they had done so, that he was booked on that very flight. But when it came time to check in, our employee and 20 other passengers who were told the same thing by US Airways, in fact had not been booked to the Delta flight. Ultimately, after having him spend the night at an airport hotel (at our expense), we sent him home and cancelled the meeting, affecting dozens of people's schedules and delaying one of our company's major projects. Flights get cancelled, but it was US Airways' incompetent handling of the situation and dishonest lip service that kept us from solving the problem ourselves. I won't put our company and our employees in that position again. We will not fly US Airways under any circumstance. Even if another carrier is twice the price, it will be a much greater value to us. |
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| Most attractive feature: Crap airline. Stay away. |
| Least attractive feature: Customer Service and company policy. |
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| Posted by: Miki |
| Date: 6/12/2011 |
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This person does not recommend this card.
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| "stay away if you value your sanity" |
| I had some issues with this card from the getgo. Miles weren't awarded, interest charged on 0% introductory offers,etc. Using their website customer service is a joke. Responses never address the issue at hand but instead merely restated policy as seen on the back of your statement. Calling them is an even bigger joke. Most times you end up with some giggling filipina teenager who can barely speak English and has absolutely no interest in helping. Managers are never around and they won't transfer you to an American operator. Most responses are like "We are doing the process" or "Your concern is forwarded to the next level" This kind of BS. I got this card in Dec 2010 and now it is June 2011 and my issues are still unresolved. DO NOT GET THIS card. If you have it, cancel it now while you still can ! |
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| Most attractive feature: Miles are nice, but totally not worth the other hassles. |
| Least attractive feature: Absolutely no customer service |
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| Posted by: ranger |
| Date: 6/3/2011 |
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This person does not recommend this card.
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| "Stay away from it" |
| I called in to cancel the account, since I was not using the card and was not getting any benefit. The representative almost forced me not to close it. I reluctantly agreed to continue it. Soon after that I was charged for a high annual fee plus the late penalty. (Very sneaky!) I called and complained about it. But they wouldn't give me the full refund. |
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| Most attractive feature: NA |
| Least attractive feature: high annual fee. |
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| Posted by: Nian |
| Date: 6/2/2011 |
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This person does not recommend this card.
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| "Stay away - Interest charges start from puchase date" |
It was much better when they were BOFA (Visa). The new Barclays MC is horrendous! They should call it "Customer Disservice" since they are utterly useless.
They have recently started charging interest even if the balance is paid in full.
The promised companion vouchers do not arrive until you call and request them four times or so.
STAY AWAY - BEWARE! |
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| Most attractive feature: Miles, companion voucher (that you must request about 4 times before they send it to you). |
| Least attractive feature: Customer service is PATHETIC. They also charge interest even if balance is paid in full. |
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| Posted by: Bob |
| Date: 4/18/2011 |
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This person does not recommend this card.
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| "Service Charges" |
| They have put interest charge for balance transfer even though balance was paid off by due date. Now they are charging me a stop payment charge as I paid with 2 different checks. They posted 1 and when I did not see the second one posted I did a bank transfer and stopped payment on the check. I called them to advise and they said it would be noted. No their customer service did not tell me there would be a charge. Called them and was told whoever I talked to should have advised me of the charge. They are refusing to remove the charge. |
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| Most attractive feature: Silver Preferred Status US Airways |
| Least attractive feature: Customer Service Is Horrible |
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| Posted by: Steve |
| Date: 2/20/2011 |
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This person does not recommend this card.
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| "cash advance charges when using the internet" |
| I got the USAirways card from Barclays for the miles and the zone 3 boarding. I used the card once to make a purchase on the internet. Next bill, I see a $10 charge for Cash Advance and a another $2.00 fee for minumum interests I guess. I called customer service (no less than 10 times) and explained it was an INTERNET purchase, that money didnt magically appear through my monitor. They stated since the charging company had the word 'cash' in the charge, it was considered a cash advance. I wrote and complained, and per banking procedures, the charge should have been taken off while an investigation went through. This never happened. And, 2 months after receiving my written challenge, it was denied, no reason given. This company is not professional and does NOT follow banking procedures. I will follow up with complaints with the AG of DE and banking consortium. DO NOT USE THIS CARD |
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| Most attractive feature: nothing |
| Least attractive feature: charges for cash advances when using the internet |
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| Posted by: james |
| Date: 2/10/2011 |
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This person does not recommend this card.
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| "fraud" |
| As a US Air Platinum Preferred member I was looking forward to putting my 15K monthly card expense (that I pay in full every month) off my Amex and onto this card. You cant do that with this card and the service sucks... Sounded great dont do it. |
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| Most attractive feature: Points |
| Least attractive feature: Joke of a credit limit |
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| Posted by: MD |
| Date: 5/2/2010 |
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This person does not recommend this card.
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| "Bad Service from US Airways Mastercard from Barclays" |
If you are planning to get a new US Airways Mastercard please don’t ..... RUN AWAY FROM IT NOW!!!!
I had the US Airways Bank of America Visa card since 2003 and had no problems. Since US Air has a new strategic partner Barclays they have caused nothing but pain to US Air customers. I have called Barclays countless times in the last 1 year. Every 3-4 months there is a wrong bank charge … and when I question it everytime I am told it is because of some apparent system issue and the charge is refunded right away.
Todays episode was the best of all. Because of a system issue my account was put on hold and I found out when I tried to use it today. So I called them and like always they offered my their apologies and said I should not worry because this is happening because of some issue with my account but I don’t need to do anything, but they will need 24-48 hours to fix the problem.
On a brighter note they were extremely sorry. They really value a premium customer.
FYI – I have credit score of 785+ and have 0 outstanding balances on all of my credit cards. So its not a typical case of cancelled credit line. They were extremely sorry :-)
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| Most attractive feature: Helps collect miles |
| Least attractive feature: Customer service is very bad. Too many system issues with Barclays |
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| Posted by: pete |
| Date: 4/19/2010 |
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This person does not recommend this card.
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| "Not recommended" |
| Didn't really need another card as use Am Ex and Visa, etc but was heavily promoted on my last US Air flight so decided to give it a try. 1st use of card and hit with $39 overdraft chge and fees due to the card Co. not registering an online payment in time. Called in twice to ask about removal and was told they would have to call me back in 24hrs. Never received a call back from either of my calls and that was over 2 weeks ago. Called in again this morning. Spoke to a representative and supervisor who said they could not do anything for me. I told them I have never encountered such bad customer service and the $39 charge is minimal in light of the time/energy spent trying to obtain resolution of customer service request. Going to only keep open to utilize mileage rewards promised then cancel it. |
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| Most attractive feature: Air mile rewards bonus for signing up for card |
| Least attractive feature: Customer service is worst I have seen in 40 years of working with credit card Co. |
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| Posted by: Jm |
| Date: 3/30/2010 |
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This person does not recommend this card.
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| "I would think twice before selecting this card..." |
I reviewed my options very carefully prior to selecting US Airways Platinum MasterCard (by Juniper Bank). I have been w/ AMEX, Discover and AT&T Universal Card for 6-12, however selected this card due to my regular travel with US Airways.
In short; the miles program is not overly aggressive and does not begin to make up for the terrible customer service and faulty program advertisements. I've been polite and slow speaking, however each time I've called with simple questions I've been met with little knowledge and confusion within the customer service dept. I've even spoke with management and unfortunately found the same thing of this off-shore customer service dept.
I very specifically selected this card by its benefits however it did not come with the benefits explained on-line and by customer service. When attempting to "fix" these differences I've been told the benefits are only available upon the credit departments approval and unfortunately i wasn't approved for what was advertised and it cannot be reviewed at this time. My only option is to wait 6-8 months (which i was first told 6-8 weeks) until the system automatically reviews my account. Additionally i would have to pay an increased annual fee and would need to have at least a $5,000 credit limit to receive the benefits advertised. It's worth noting my credit score is 790, i have no outstanding revolving debt and my other credit card limits are $12,000, $15,000 and $25,000.
BE VERY CAREFUL if selecting this card. After you sign up the service becomes terrible when compared to any of the competitors i have mentioned above. You are stuck with either cancelling the card or using it less while still paying the annual fee despite making them money with each transaction.
RTG - Phoenix, AZ |
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| Most attractive feature: Miles awarded upfront and on new purchases are fair and consistent. |
| Least attractive feature: Customer Service is terrible when compared to AMEX, Discover, BofA and AT&T Universal. |
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| Posted by: Ryan |
| Date: 3/10/2010 |
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This person does not recommend this card.
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Showing 1 - 10 of a total of 14 Commentaries
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1-10 | 11-14
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